Policies

Pricing

Our team operates on a performance-based commission structure. As stylists advance in experience, education, and demand, pricing adjustments may occur.

Prices are subject to change without notice — but we promise your results will be worth it.

Cancellation Policy

Your appointment time is reserved especially for you. We ask for at least 24 hours notice for cancellations or appointment changes. This helps protect our team’s time and income and allows us to offer the appointment to another guest.

• Less than 24 hours’ notice, but at least 6 hours before your appointment: A fee of 50% of the scheduled service total will apply.
• Less than 6 hours’ notice or a missed appointment without notice: A fee of 100% of the scheduled service total will apply.

First-time grace
We understand that life happens. Your first late cancellation or missed appointment fee will be waived as a one-time courtesy. After that, a valid credit card must be kept on file to reserve future appointments, and the fees above will apply.

Repeated missed appointments
Repeated no-shows may require prepayment before future appointments can be scheduled.

Late arrivals
Arriving more than 15 minutes late may require rescheduling to avoid disrupting other guests.

Emergencies
We understand that emergencies happen. Please communicate with us as soon as possible so we can discuss your situation.

Thank you for respecting our team’s time and helping us care for every Blush guest.

Service Charge

A 5% service charge is added to all transactions.

This helps offset credit card processing fees and additional salon operational costs so we can continue providing the high-level experience you expect.

Gratuity

Gratuities are never expected but are always deeply appreciated — they go directly to your service provider.

Tips may be given via:

• Cash
• Venmo
• Zelle

We are unable to accept gratuities via check, credit card, or debit card.

Return Policy

Retail products may be returned within 14 days of purchase with a valid receipt for store credit or exchange only.

Products must be gently used and in original packaging. (If it's half gone, we're going to assume you loved it.)

Service Concerns

If you are unhappy with your service, please contact Cindy or Christina at 815.444.9873 within 48 hours so we can make it right.

We truly care and always want you leaving confident and happy.

Respectful Environment Policy

Blush Salon & Spa is committed to maintaining a professional, positive, drama-free environment.

Any harassment, inappropriate behavior, verbal abuse, or mistreatment of our staff will not be tolerated and may result in refusal of service and being asked not to return.

We do great hair — not great chaos.

Returned Checks

Returned checks are subject to a $20 processing fee.

Checks will be redeposited after 7 days. If payment is not resolved, the matter will be turned over to the Crystal Lake Police Department.

Let's just skip that part and keep things pretty.